Effective Date: January 2, 2026
Dephy is under no obligation to perform repairs on your Dephy Sidekick product (“Sidekick”) that are not covered by Dephy’s Limited Warranty. However, repairs requested by you that are not made in connection with a warranty claim will be assessed by Dephy, and Dephy may provide you with a repair quotation. For repairs requested by you in connection with a warranty claim, please see the Limited Warranty located at dephy.com.
Repairs are typically completed and returned within 2–3 weeks after Dephy receiving your Sidekick. This repair timeline does not include shipping or transit time to or from Dephy, which may vary based on location and shipping method.
You are responsible for inbound and outbound shipping costs to send your Sidekick to Dephy for repair. Applicable shipping costs and repair fees will be communicated to you and may be invoiced to you separately via Shopify. Repair of the Sidekick and return shipment of the Sidekick will be initiated after Dephy has received your payment of the amount identified on the invoice.
Before repairs can be performed, customers must contact Dephy’s Customer Experience Team at support@dephy.com and provide the following Product information:
Customers are encouraged to retain purchase and delivery receipts to ensure smooth processing.
A member of our Customer Experience Team will follow up with next steps once your information is received.