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What’s in the box

Engineered for Life's Most Important Moments

Frequently Asked Questions

What is the Sidekick?

The Sidekick is the first powered wearable at the ankle, designed to help you move farther, faster, and with less effort and fatigue. Think of it like an e-bike for walking, the Sidekick provides a gentle boost with every step that you take.

Is this a medical device?

The Sidekick is not a medical device. It's a mobility companion designed to help you feel good moving again, supporting everyday activity and confidence. As a wellness product, some users may be able to obtain medical approval and pay with HSA/FSA funds.

Am I a good fit for the Sidekick?

The Sidekick is for anyone who wants to experience ease, comfort, and enjoyment back into daily movement, especially for those who experience discomfort or fatigue while walking.

Who is the Sidekick for?

The Sidekick is a bionic lifestyle and wellness device, meant for adults who are looking to move more. The Sidekick may help individuals dealing with typical health concerns, who are navigating the wear and tear of everyday life, or those who are looking to be active and support a healthy lifestyle.

How easy is it to buy the Sidekick?

Very! We just need a few measurements from you to make sure your Sidekick is a good fit for you, then you can purchase and your Sidekick is on its way.

What's included when I purchase?

When you purchase the Sidekick Starter Pack, you will receive one pair of shoes, two Sidekick devices, two calf straps, two shin pads, one set of batteries (including the charging dock), a torque wrench, and a carrying case to store and transport your Sidekick wherever you take it.

Can I travel with my Sidekick?

Absolutely! The Sidekicks are the perfect travel companion. Some of our early customers have taken their devices to Italy, France, Disney World, and on a cruise! As the Sidekicks are powered by lithium polymer (LiPo) batteries, you will need to follow standard airline regulations for LiPo battery transportation. Make sure to carry them in your hand luggage when flying so your Sidekick is ready to go wherever you are.

What's your return policy?

If you need to return your product, we've got you covered. Returns for a full refund are accepted within 30 days of shipment. If you have tried out the Sidekick and it is not for you just send back your entire system, even if you have used it. We ask that items be sent back in their original packaging. Once your return is received, Dephy will issue a refund to your original payment method. Please refer to our complete Return Policy for additional information.

What's the warranty of the Sidekick?

Your Sidekick and included components (body, shlever, calf straps, shin pads, and batteries) are covered by a one-year limited warranty against defects in materials and workmanship. Please see our full Warranty Policy for more details.

I'd like to speak to someone before placing an order. How can I get in touch via phone?

A member of the Dephy team is available M-F 9AM-5PM ET to answer any questions you may have or help you place an order. If you'd like to speak to someone directly please reach out at +1 (508) 258-1806.

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