Sidekick Warranty Policy

Effective Date: January 2, 2026

1. Limited Warranty

1.1 What This Limited Warranty Covers, and How Long Coverage Lasts

Subject to the terms of this Limited Warranty (this “Limited Warranty”), Dephy, Inc. (“Dephy”) warrants to the Original Purchaser or Original Gift Recipient (each as described in Section 1.2) as applicable (“you” or “Purchaser”) that the Dephy Sidekick product and all included components except for the shoes (including, but not limited to, the Sidekick body, shlevers, calf straps, shin pads, batteries, and charger) (the “Product”) will be free from defects in materials and workmanship for a period of one (1) year after the date of delivery (such period, the “Warranty Period”).

1.2 Warranty Eligibility

Dephy makes this Limited Warranty available to you if you are:

• The original end-user purchaser of the Product (“Original Purchaser”); or
• In the case of a gift, the original gift recipient, provided that the Product was purchased directly by the original purchaser from Dephy (“Original Gift Recipient”).

1.3 Warranty Transferability

This Limited Warranty is non-transferable, except in the case of a gift to the Original Gift Recipient as described in Section 1.2.

2. What Does This Limited Warranty Not Cover?

This Limited Warranty does not cover the failure of any Product, or any component of the Product that is due to:

• Misuse, accident, abuse, neglect, negligence, or corrosion
• Use of the Product in violation of the Dephy User Manual or other Dephy guidelines and instructions
• Improper or negligent storage, assembly, or handling
• Alteration or modification to, or decoration of, the Product not approved in writing by Dephy (including, but not limited to, application of stickers, painting, or the cutting of Product components)
• The use of parts, attachments, or accessories which either are incompatible with the Product, adversely affect its operation, performance or durability, and/or have not been approved or tested by Dephy
• Use in extreme weather or environmental conditions
• Use as part of a competition or research study, or in an industrial or military capacity
• The Product having been purchased from an unauthorized reseller (including, but not limited to, an online marketplace)

Further, this Limited Warranty does not cover:

• Normal wear and tear (including, but not limited to, battery capacity reduction from regular use and Velcro deterioration)
• Cosmetic scratches, minor cosmetic imperfections, or non-structural blemishes on the Product

Dephy makes no warranty with respect to shoes.

3. What Will Dephy Do?

Except as otherwise specified in this Limited Warranty, for any breach of this Limited Warranty during the Warranty Period, Dephy will, as your exclusive remedy and Dephy’s only responsibility, choose to either (a) repair or replace any defective components of the Product without charge for parts or labor, or (b) refund the purchase price paid by you for the defective Product.  If Dephy requires that you return defective component(s) or the Product to Dephy’s facility for inspection or repair, Dephy will be responsible for shipment costs of the component(s) or the Product, provided that you follow the shipment instructions provided by Dephy’s Customer Experience Team. Components that are replaced by Dephy pursuant to this Limited Warranty will become the property of Dephy and will not be returned to you. Any components repaired or replaced under this Limited Warranty are warranted only for balance of the Warranty Period on the original component that was repaired or replaced. 

In the event of unavailability of a replacement component or Product, Dephy may replace the same with a comparable component or Product. All warranty claims will be assessed on a case-by-case by Dephy to confirm that the alleged defect is covered by this Limited Warranty.

4. Limitation of Warranties

There are no express warranties on the Product other than this Limited Warranty. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, WILL DEPHY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Such damages include, but are not limited to, the inability to use the Product.  Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Dephy’s total liability with respect to the Product and services provided to you under this Limited Warranty shall not exceed the purchase price of such Product. 

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

6. How To Get Service

To make a claim under this Limited Warranty, Purchasers must contact Dephy’s Customer Experience Team by email at support@dephy.com, or by phone at (617) 302-6070, and Purchasers must provide the following Product information:

• Model name
• Order number
• Date and place of purchase (if applicable)
• Description of the defect, including photos or videos if requested by Dephy

A valid proof of purchase from Dephy is required to submit a warranty claim. Purchasers are encouraged to retain purchase and delivery receipts to ensure smooth processing.

A member of our Customer Experience Team will follow up with next steps once the above information is received.